Shipping

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When will I receive my order?

After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email and SMS.

After successful verification, you can expect to receive your order within the following time frame:

  • In Metro areas: 1 - 6 working days
  • In Non-Metro areas: 3 - 10 working days
Youmiki always target to deliver within the time agreed upon at purchase, However, if you are unavailable to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the carrier

 

You may login to your account and your dashboard will display order status that you placed.

How do I check delivery lead time of a product?

Click on the product you want and go to its product detail page. You will see the delivery lead time of that product on the right side of the page.

Can I schedule the delivery of my order?

Our courier service is unable to provide scheduling of deliveries; therefore we can not guarantee delivery of your order for a specific time or date.

Yet you can rest assured we are working closely with our service partners to allow us to better serve you in the future.

What if I am not at home when the package arrives?

You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.

You can also contact our customer service at  immediately after purchasing to inform us at https://www.youmiki.com.my/page/6/Contact-Us . The third party should present a valid ID along with the letter of authorization from you.

Is there any domestic area Youmiki cannot deliver to?

Youmiki can deliver to all domestic areas and specific listed countries that you can see during order placement.

We work in partnership with 3 big logistic companies: Poslaju, Citylink and Aramex also have our own delivery team to serve our customer best.

Does Youmiki offer international shipments?

Yes, Youmiki offer international Shipments which the rate is described during your order placement

Can Youmiki deliver the package to my office?

Youmiki will deliver your order following the address you provide during checkout / Confirm order, whether it is your house address or office address or any others adderess you prefer to sent to for this order.

 

In case you want to change your delivery address afterward, please send us your inquiry at https://www.youmiki.com.my/page/6/Contact-Us, we will help you to change the address and also send you a confirmation once done.

Can I pick up my order at Youmiki Showroom?

Yes, You are welcome to pay a visit at our Youmiki showroom at the following detail:

 

K&X TRADING SDN. BHD.(1098683-M)

Brand : Youmiki

Management Office Address:

2-37, PV128, 128, Jalan Genting Klang, 53300 Kuala Lumpur.

Showroom Address:

33-1, Jalan Equine 9B, Taman Equine, 43300 Selangor.

T : 603-89485748
E-Mail: [email protected]
URL: https://www.youmiki.com.my

 

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